Resume

Summary
Innovative Digital Product Strategist specializing in digital transformation. Passionate about creating ethical products that empower users, narrow the digital divide, and enhance digital & information equity. Thrives in dynamic, industry-leading, and intellectually curious cultures. Enthusiastic, strategic people leader and coach.

Experience
The New York Public Library
Senior Director, Digital Products, User Experience & Design June 2017 - June 2024

Responsible for product and digital strategy and leading the Library’s ongoing digital transformation, prioritizing equity, access, privacy, safety, accessibility, and the impacts of focus on the impacts of digital technology on the sector at large.

Led team of 20 with 2-7 direct reports in Digital Product Management, User Experience, Design, and Accessibility.
Established the institution’s product development process to unify the process and development stack with a focus on accessibility & equity
Directed product strategy across all digital portfolios
Oversaw strategy, direction, and organization of Digital Library Committee Trustee Board Meetings.
Member of NYPL’s A.I. Strategy and Experimentation Committee overseeing responsible A.I. use and strategy.
SME for multi-million-dollar grant proposals and directing successful grant-based project outcomes.

NPR/PBS Affiliate, KQED
Senior Product Manager: Content Engagement, Data & Analytics June 2015 - June 2017

Developed methodology for Digital Content Properties to understand their audiences, opportunities within each segment, and how to create content strategies for effective engagement.
Lead Business Intelligence Team, data strategy, and big data analysis around user behavior.
Directed design and development of Identity Management across all of KQED’s Interactive platforms, including database management and information design.
Redesigned the Pledge and Membership process; managed installation of email marketing system (increased deliverability to 98%).
Helped to implement and co-lead Design Thinking Methodology Workshops across content groups.

Amazon (Lab126)
Senior Technical Program Mgr, Middleware & Partner Integration (FireTV, Tablet) June 2014 –June 2015

Defined, scoped, and launched large end-to-end projects for the HTML5 middleware engine and web technologies team (Fire Tablet Series, Fire TV, and Fire Stick).
Co-created platform used by 2k Web Application Developers to create web apps on Amazon Fire Devices.
Coordinated Amazon software applications teams (Appstore, Goodreads, Amazon Prime Video) to deliver products on Fire Hardware suite: Tables, TVs, and Phone. Includes native Android, web, and hybrid apps.
Managed and coordinated middle-ware software delivery.

NOOK Media/Barnes & Noble
Senior Product Manager Sept 2010 - May 2014

Managed the interface design and launch of international eCommerce websites for NOOK Device and digital content sales in multiple international territories as well as marketing websites in 33 territories.
Owned creation of hybrid-app and mobile web eCommerce applications for use on Android, iOS, NOOK devices
Spearheaded product development from design and implementation to analysis and follow-through.
Part of a multi-channel task force responsible for creating a fluid experience in-store, devices and, .com.
Managed TDD development team of 15 developers, 2 QA testers, and 2 designers

Flightpath
Information Architect/Product Manager June 2007 – Sept 2010

Conducted heuristics analyses and metrics definition, as well as user-focused behavioral research and testing
Owned User Experience Design for web, mobile and social media projects. Conducted business analysis and built designs, business and user-centric strategies for client brands, including: Schering Plough, Allstate, TLC, GOYA, The New Yorker, World Wildlife Federation, Pep Boys, AOL, and others.

Education
Rutgers University, New Brunswick, NJ
Masters in Social Work (MSW), Phi Alpha Honors Society

Mount Holyoke College, South Hadley, MA
B.A. Psychology